Privacy Policy

Last updated: January 2026

Introduction

Quantract Electrical & Building Services Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website or services.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and postal address
• Information provided when requesting quotes or services
• Communication preferences
• Payment information (processed securely by our payment provider)
• Information about your property or business premises relevant to providing our services

We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Provide our electrical and building services
• Respond to your enquiries and quote requests
• Send you service-related communications
• Process payments and maintain accounts
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract performance: to fulfil our contractual obligations to you
• Legitimate interests: to operate and improve our business
• Legal obligation: to comply with legal and regulatory requirements
• Consent: for marketing communications and cookies (where required)

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in our business operations
• Professional advisers (solicitors, accountants, insurers)
• Regulatory bodies and law enforcement when required by law
• Third parties with your consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer records are typically retained for 7 years after completion of works for legal and tax purposes.

Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies. Please see our Cookie Policy for more information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Quantract Electrical & Building Services Ltd
106 Moston Lane East
Manchester, M40 3QL
Email: enquiries@quantractelectrical.co.uk
Phone: 01613994742

Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO). Visit www.ico.org.uk for more information.